ALK Property Services ("we", "us", or "our") is committed to protecting the privacy of individuals who interact with our business. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Information Protection Act (Alberta PIPA) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
By using our website or submitting information to us, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information:
- Contact information: your name, phone number, email address, and service address.
- Service details: descriptions of work requested, project photos you choose to share, and scheduling preferences.
- Communication records: records of phone calls, emails, and form submissions.
We do not collect payment card information directly. Any payment processing is handled through secure third-party services.
2. How We Collect Information
We collect personal information through:
- Our website contact and estimate request forms (powered by Google Forms).
- Phone calls and email correspondence.
- In-person consultations and site visits.
3. How We Use Your Information
We use your personal information only for the purposes for which it was provided, including:
- Preparing and delivering estimates and quotes.
- Scheduling and completing requested services.
- Communicating with you about your project.
- Responding to inquiries and follow-up questions.
- Improving our services and customer experience.
We will not use your personal information for unrelated purposes without your consent.
4. Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Service providers: Third-party tools we use to operate our business (e.g., Google Forms, Google Workspace) that are bound by their own privacy policies.
- Legal requirements: If required by law, court order, or governmental authority.
- Business protection: To protect the rights, property, or safety of ALK Property Services, our customers, or others.
5. Third-Party Services
Our website uses Google Forms to process estimate requests. Information submitted through these forms is subject to Google's Privacy Policy. We encourage you to review their policy before submitting personal information.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When information is no longer needed, it is securely deleted or anonymized.
7. Security
We take reasonable physical, administrative, and technical measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Under Alberta PIPA and PIPEDA, you have the right to:
- Request access to the personal information we hold about you.
- Request corrections to inaccurate or incomplete information.
- Withdraw consent to the collection or use of your information (subject to legal or contractual obligations).
- Ask questions about our privacy practices.
To exercise any of these rights, please contact us using the information below.
9. Cookies and Website Analytics
Our website does not use tracking cookies or third-party analytics tools at this time. If this changes, this policy will be updated accordingly.
10. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will reflect any revisions. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
ALK Property ServicesCalgary, Alberta, Canada
Phone: (403) 635-6840
Email: alkpropertyservice@gmail.com
Hours: Monday – Saturday, 9:00 AM – 7:00 PM